MrLuck Licence Information
MrLuck real-money gambling services are operated by Jupiter Gaming Limited, a company incorporated in Jersey under registration number 135402. Its registered office is at 9 Bond Street, St Helier, Jersey, JE2 3NP.
Jupiter Gaming Limited is responsible for the operation of MrLuck, player account management, regulatory compliance, payments, customer verification and the provision of gambling services. The operator must conduct its activities in accordance with the conditions attached to its licences and the laws applicable in each territory where its services are available.
Operator and Corporate Details
- Brand: MrLuck
- Legal operator: Jupiter Gaming Limited
- Company registration number: 135402
- Country of incorporation: Jersey
- Registered office: 9 Bond Street, St Helier, Jersey, JE2 3NP
- UK Gambling Commission account number: 67098
- UK remote operating licence reference: 067098-R-341149-003
- Jersey Gambling Commission licence: RGO-2600-30
- Minimum gambling age: 18 years
Corporate registration and gambling authorisation are separate legal matters. Registration establishes Jupiter Gaming Limited as a Jersey company, while its gambling licences authorise specified regulated activities subject to ongoing supervision and compliance requirements.
United Kingdom Gambling Licence
Jupiter Gaming Limited is licensed and regulated by the Gambling Commission under account number 67098. Its active remote operating licence reference is 067098-R-341149-003. The authorisation includes remote casino, remote bingo, general betting on real events and general betting on virtual events.
The remote casino permission is the principal authorisation relevant to the online casino services offered under the MrLuck brand. The licence requires the operator to comply with the Gambling Act 2005, the Gambling (Licensing and Advertising) Act 2014, the Licence Conditions and Codes of Practice, applicable technical standards and other binding regulatory requirements.
The current status and permitted activities can be checked directly in the Gambling Commission licence register. A licence authorises the specified gambling activities but does not guarantee that every player will win or that gambling is free from financial risk.
Jersey Regulatory Authorisation
Jupiter Gaming Limited also holds remote gambling operator licence RGO-2600-30 from the Jersey Gambling Commission. This authorisation relates to the operator’s Jersey-based corporate and remote gambling activities. Information about the Jersey regulatory framework is available from the Jersey Gambling Commission.
The UK Gambling Commission licence and the Jersey Gambling Commission licence perform different regulatory functions. For gambling supplied to consumers in Great Britain, the UK licence conditions and British consumer protection requirements apply.
Territory and Eligibility
MrLuck accepts eligible adult customers in the United Kingdom in accordance with its current terms. The UK Gambling Commission regulates commercial gambling offered to consumers in Great Britain, meaning England, Scotland and Wales. Any access from Northern Ireland is subject to the legislation applicable there, the operator’s licensing position and the current account eligibility rules.
A person must not register, deposit or gamble from a jurisdiction in which participation is prohibited. Players are responsible for providing their genuine country of residence and must not use technical measures to conceal their location.
To open and use an account, a customer must:
- Be at least 18 years old.
- Have the legal capacity to enter into a binding agreement.
- Register only for personal use and in their own name.
- Provide complete and accurate identity, address and contact information.
- Use only payment methods and funds belonging to them.
- Be physically located in a territory accepted by the operator.
- Not be subject to an active self-exclusion that covers the service.
Age and identity must be verified before a customer is permitted to gamble. If the operator cannot confirm that a person is at least 18, the account must not be activated for gambling. Suspected underage use may result in immediate suspension, investigation and the voiding of transactions where required by law.
AML, KYC and Financial Crime Controls
Jupiter Gaming Limited applies anti-money laundering, counter-terrorist financing, fraud prevention and customer verification controls. These measures are intended to prevent gambling accounts from being used to receive, transfer or disguise criminal property.
Know Your Customer checks may be completed electronically or through supporting documents. Depending on the risk assessment and the information available, the operator may request:
- A valid passport, driving licence or other accepted photographic identification.
- A recent document confirming the customer’s residential address.
- Evidence that a debit card, bank account or digital wallet belongs to the account holder.
- Information explaining the source of funds used for gambling.
- Evidence of income, wealth or the origin of a significant transaction.
- Additional information required to investigate unusual account activity.
Verification is not limited to the registration stage. Further checks may be conducted when the customer’s details change, transaction patterns create a risk concern or the operator must satisfy an enhanced due diligence obligation.
Only personal payment methods registered in the customer’s own name may be used. Payments from another person’s card, bank account or digital wallet are prohibited, even where that person has given permission. Business payment accounts, credit cards and funds whose lawful origin cannot be established may also be rejected.
The operator monitors transactions and gambling activity for indicators of money laundering, fraud, payment abuse and other unlawful conduct. It may restrict an account, suspend deposits or withdrawals, request further evidence, return funds to their legitimate source or close an account where legally justified. Where a disclosure is required by law, suspicious activity may be reported to the relevant authority without notifying the customer.
Protection of Personal Data
Personal information is processed for account administration, identity and age verification, payment handling, fraud prevention, regulatory compliance, safer gambling monitoring and customer support. Processing must have a lawful basis and comply with the UK GDPR, the Data Protection Act 2018 and other applicable privacy legislation.
Appropriate organisational and technical safeguards are used to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Access should be restricted to authorised personnel and service providers that require the information for a defined operational or legal purpose.
Data may be disclosed to payment processors, identity verification providers, fraud prevention services, professional advisers, technology suppliers and public authorities where there is a lawful basis. Where information is transferred internationally, the operator must use an applicable adequacy arrangement or other legally recognised protection.
Subject to legal limitations, customers may exercise rights concerning access, correction, restriction, objection, portability and deletion of their personal information. Certain records may need to be retained after account closure to meet gambling, anti-money laundering, tax, dispute resolution and legal claim requirements.
Questions about personal data may be addressed to the operator’s Data Protection Officer. If a privacy concern cannot be resolved directly, a customer may submit a complaint to the Information Commissioner’s Office.
Customer Funds
Customer money is held separately from the operator’s ordinary corporate funds. Under the disclosure made in the MrLuck terms, the arrangement meets the Gambling Commission’s minimum segregation requirement and carries the customer funds rating Not Protected.
This means that funds are maintained in separate accounts during normal operation but would not be legally protected from the operator’s creditors if the business became insolvent. Customers should consider this classification before depositing and should avoid retaining more money in a gambling account than is reasonably required for play.
Responsible Gambling
MrLuck is intended solely for adults who choose to gamble for entertainment. Gambling involves a risk of financial loss and must not be presented as a source of income, an investment or a solution to debt.
The operator provides account controls designed to reduce the risk of gambling-related harm. Available measures include:
- Daily, weekly or monthly deposit limits.
- Session controls and reality-check reminders.
- Access to account and transaction history.
- Temporary time-outs from gambling.
- Longer-term account self-exclusion.
- Participation in the GAMSTOP national self-exclusion scheme.
A request to reduce a financial limit should take effect without unnecessary delay. A request to increase or remove a limit is subject to the applicable cooling-off period and any required customer interaction. Self-exclusion cannot be cancelled before the selected period expires.
GAMSTOP allows eligible consumers to restrict access to online gambling businesses licensed in Great Britain. Registration is free and can be completed at gamstop.co.uk. Confidential information and support are also available through GamCare and GambleAware.
The operator may review gambling patterns, payments, frequency of play and other indicators of possible harm. Where intervention is appropriate, it may contact the customer, restrict activity, request affordability or source-of-funds information, suspend gambling or close the account.
Fairness and Regulatory Standards
Games must operate in accordance with the Gambling Commission’s Remote Gambling and Software Technical Standards. Game rules, relevant restrictions and the basis on which winnings are determined must be made available before or during play.
Regulated gambling software and random number generators are subject to testing and compliance procedures appropriate to the product. The operator must not alter the result of a completed game or withhold a valid withdrawal solely because a customer has won.
Promotions must state their significant conditions clearly. Customers should review eligibility requirements, wagering conditions, excluded games, maximum stakes, expiry provisions and withdrawal restrictions before accepting a bonus.
Complaints and Dispute Resolution
A customer who disputes a transaction, account decision or the standard of service should first submit a complaint to MrLuck Customer Support. The complaint should include the registered account details, a clear description of the issue, relevant dates and any transaction or communication references.
The operator’s complaints procedure provides for an initial investigation and response within three working days unless a more extensive investigation is required. If the response is unsatisfactory, the customer may request escalation to a manager or supervisor, with a further response or progress update expected within ten working days.
If the internal procedure does not resolve a gambling-related dispute, or the operator issues a final deadlock response, the matter may be referred free of charge to the Independent Betting Adjudication Service. Information and the adjudication form are available at ibas-uk.com. A referral should normally be made within 12 months of the date on which the operator received the original complaint.
The Gambling Commission does not determine individual contractual disputes or recover money for customers. It may, however, use information about regulatory concerns to supervise or investigate a licensed operator. Complaints indicating a possible regulatory breach may be reported through the Gambling Commission complaints guidance.
MrLuck’s terms provide that contractual and non-contractual disputes are governed by the law of England and Wales and fall within the jurisdiction of the English courts. Statutory consumer rights and any mandatory jurisdictional protections remain unaffected.
Licence Verification
Players should verify licence information before registering or making a payment. The operator name, licence number and active domain should correspond with the information published by the regulator. A licence number displayed on a website does not by itself establish that the domain is authorised to provide gambling.
Jupiter Gaming Limited’s UK regulatory details can be confirmed through the official Gambling Commission register. The register identifies the operator, current licence status, permitted remote activities and domains connected with account number 67098.