MrLuck logo
Online: 2,384

Responsible Gambling

MrLuck Casino > Responsible Gambling
Last updated: 08/09/2026
Relevance verified: 16/10/2026

Our Commitment to Safer Gambling

MrLuck Casino is licensed and regulated by the UK Gambling Commission under licence number UKGC 67098. Alongside the excitement of our games, we take the wellbeing of every player seriously. Gambling should stay a form of entertainment, never a way to solve money problems, and this page sets out the tools, safeguards and support we provide to help you stay in control.

Everything below reflects the standards set by the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), including requirements around self-exclusion, deposit limits, age verification and customer interaction.

Age Verification and Access

Gambling with MrLuck Casino is strictly restricted to players aged 18 and over. We carry out identity and age checks before a player can deposit or withdraw funds, in line with UK law and Gambling Commission requirements. If you believe a minor has accessed an account on our platform, please contact us immediately at guidance@mrluck-uk-casino.com or call +44 117 466 0652.

We recommend that any parent or guardian install parental control software on shared devices to prevent underage access to gambling sites. Free filtering tools are available from providers such as Net Nanny, CyberPatrol and Family Zone.

Tools to Help You Stay in Control

Every registered player can access the following account controls at any time through their profile settings or by contacting our support team:

Deposit Limits

Set a daily, weekly or monthly cap on how much you can deposit. Once your limit is reached, further deposits will be blocked until the period resets. You can lower your limit at any time with immediate effect. Requests to raise a limit take effect only after a 24-hour cooling-off period.

Loss Limits

Cap the amount you’re willing to lose over a chosen period. This helps you plan your spending realistically and avoid chasing losses.

Wager Limits

Restrict the total stake you can place within a day, week or month across our games.

Session Time Limits and Reality Checks

Set a maximum session length, or turn on reality check notifications that pop up at intervals you choose, reminding you how long you’ve been playing and how much you’ve spent.

Take a Break (Time-Out)

If you need a short pause, you can suspend your account for 24 hours, one week, or one month. During this period you won’t be able to log in, and we won’t send you marketing communications. Your account reactivates automatically once the chosen period ends.

Self-Exclusion

If you feel you need a longer break from gambling altogether, you can self-exclude from your MrLuck Casino account for a minimum of six months, up to a maximum of five years. During self-exclusion:

  • Your account will be closed and you will not be able to reopen it before the exclusion period ends.
  • We will remove you from all marketing and promotional communications.
  • Any pending withdrawals will still be processed in line with our standard procedures.
  • Self-exclusion cannot be reversed early, even at your own request, in line with Gambling Commission rules.

To request self-exclusion, contact our support team at guidance@mrluck-uk-casino.com, and our team will guide you through the process.

GAMSTOP

As a UK-licensed operator, MrLuck Casino participates in GAMSTOP, the national self-exclusion scheme covering all gambling companies licensed in Great Britain. Registering with GAMSTOP blocks your access to every participating site and app, not just ours, for a period of your choosing (6 months, 1 year, or 5 years). Registration is free and takes only a few minutes at www.gamstop.co.uk.

Recognising the Signs of Problem Gambling

Gambling can become harmful when it starts affecting your finances, relationships, work or mental health. Some signs worth paying attention to include:

  • Spending more time or money on gambling than you originally planned
  • Chasing losses in the hope of winning them back
  • Borrowing money, selling belongings, or falling behind on bills because of gambling
  • Feeling anxious, irritable or low when you try to cut back or stop
  • Lying to family or friends about how much you gamble
  • Neglecting work, studies or relationships in favour of gambling
  • Gambling to escape stress, boredom or difficult emotions

If any of this sounds familiar, whether it’s happening to you or someone close to you, it’s worth reaching out for support sooner rather than later.

Free Support Organisations in the UK

A number of independent charities and services offer free, confidential help to anyone affected by gambling harm. These organisations are not run by MrLuck Casino, so you can speak to them without any concern about privacy from our side.

GamCare

The leading provider of information, advice and support for anyone in Britain who is harmed by gambling. Offers a free helpline, live chat, and structured treatment programmes.

BeGambleAware

A charity funding education, prevention and treatment services for anyone experiencing gambling-related harm across Great Britain, along with tools for self-assessment.

National Gambling Helpline

A free, confidential service offering advice and emotional support, available around the clock.

  • Phone: 0808 8020 133

Gambling Therapy

An international service offering free practical advice and emotional support to anyone affected by problem gambling, including online forums and one-to-one support.

GAMSTOP

The UK’s national self-exclusion scheme for online gambling.

Gamblers Anonymous UK

A fellowship of men and women who meet regularly to help one another stop gambling and support one another in recovery.

Self-Assessment

If you’re unsure whether your gambling has become a problem, BeGambleAware and GamCare both offer short, confidential self-assessment questionnaires that can give you a clearer picture in a few minutes. These tools are a helpful first step even if you’re only slightly concerned, and there’s no obligation attached to taking one.

Affordability and Financial Wellbeing

In line with Gambling Commission requirements, we monitor account activity for patterns that may indicate financial difficulty or harm, such as unusually large or frequent deposits relative to a player’s typical activity. Where necessary, we may ask for additional information to confirm that gambling spend remains affordable, or apply temporary limits while we carry out these checks. This isn’t intended to be intrusive: it’s a safeguard required of every UK-licensed operator to protect players from financial harm.

Free, independent debt and budgeting advice is available from:

Blocking Software for Extra Protection

If you’d like an additional layer of protection beyond account-level tools, free software is available that blocks gambling websites and apps across all your devices:

Responsible Marketing

We follow the CAP and BCAP advertising codes enforced by the Advertising Standards Authority, along with the industry’s Gambling Industry Code for Socially Responsible Advertising. This means our promotions are never targeted at anyone under 18 or at players who have self-excluded, and we don’t use marketing language that suggests gambling is a solution to financial or personal problems. If you’ve opted out of marketing or self-excluded, you won’t receive promotional emails, SMS messages or push notifications from us.

You can manage or withdraw your marketing preferences at any time from your account settings, or by emailing guidance@mrluck-uk-casino.com.

Protecting Younger and Vulnerable Players

Alongside age verification, we apply extra care when it comes to identifying vulnerable players, including those who may be experiencing mental health difficulties, financial hardship or other circumstances that could make them more susceptible to gambling harm. Our support team is trained to recognise warning signs during account interactions and to point players towards the appropriate help.

Talking to Someone at MrLuck Casino

If you’d like to set a limit, take a break, self-exclude, or simply talk to someone about your gambling, our support team is here to help without judgement. You can reach us through:

Every conversation with our team is confidential, and reaching out never affects how we treat you as a customer.

A Few Ground Rules for Safer Play

  • Only gamble with money you can genuinely afford to lose
  • Set your limits before you start playing, not after
  • Treat losses as the cost of entertainment, not as money to win back
  • Take regular breaks, and never gamble when tired, stressed or under the influence of alcohol
  • Balance gambling with other activities and interests
  • Never borrow money to gamble

Gambling should always be enjoyable and something you’re fully in control of. If it ever stops feeling that way, the tools and organisations listed on this page are there for you, free of charge and free of judgement.

Bonus

for first deposit

£1,100 + 250 FS