Privacy Policy

MrLuck Casino > Privacy Policy

Last updated: 08/09/2026

Relevance verified: 18/10/2026

Introduction

MrLuck Casino Online United Kingdom values your trust and takes the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect the information you share with us when you visit our website at mrluck-uk-casino.com, register an account, place bets, claim bonuses or otherwise interact with our services. By using our platform, you agree to the practices described below. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR) and the licence conditions set by the UK Gambling Commission.

Who We Are

MrLuck Casino operates under Casino Licence Number UKGC 67098, issued by the UK Gambling Commission. Our registered business address is 1 Forbury Square, Reading, RG1 3BB, United Kingdom. If you have any questions about this policy or how your data is handled, you can reach our support team at guidance@mrluck-uk-casino.com, by phone on +44 117 466 0652, or through our Contact Us page.

Information We Collect

To provide a safe and compliant gambling service, we need to collect certain categories of personal data. Some of this information is provided directly by you, while other data is gathered automatically as you use the site.

Information You Provide to Us

Full name, date of birth and gender
Home address and country of residence
Email address and telephone number
Copies of identification documents used for age and identity verification (passport, driving licence, national ID)
Proof of address documents (utility bill, bank statement)
Payment card details, bank account information or e-wallet identifiers
Account login credentials and security question answers
Correspondence with our customer support team
Information provided during self-exclusion, deposit limit or responsible gambling requests

Information Collected Automatically

IP address and approximate geographic location
Device type, browser type and operating system
Login times, session duration and pages visited
Wagering history, deposit and withdrawal patterns, and game preferences
Cookie identifiers and similar tracking technologies

Information from Third Parties

We may receive data about you from identity verification providers, fraud prevention agencies, payment processors, affiliate partners and, where legally required, credit reference agencies. This helps us confirm your identity, assess affordability and detect fraudulent activity before you can deposit or play.

How We Use Your Information

We only process personal data where there is a genuine business or legal reason to do so. The main purposes include:

Verifying your age and identity to comply with anti-money laundering and licensing obligations
Setting up and managing your player account
Processing deposits, withdrawals and bonus entitlements
Monitoring gambling behaviour to identify signs of harm and support responsible gambling tools
Preventing fraud, money laundering and underage access
Responding to customer support enquiries and complaints
Sending service messages, such as account notifications and changes to terms
Sending marketing communications, where you have given consent
Meeting reporting obligations to the Gambling Commission, HMRC and other regulators
Improving our website, games library and overall player experience

Legal Basis for Processing

Under the UK GDPR, we rely on the following legal grounds when handling your personal data:

Contractual necessity, to open and operate your account and deliver the services you request
Legal obligation, to meet our duties as a licensed gambling operator, including age verification, source of funds checks and anti-money laundering monitoring
Legitimate interests, to prevent fraud, secure our systems and improve our products, provided this does not override your rights
Consent, for optional marketing communications and non-essential cookies, which you may withdraw at any time

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties where necessary to run our business and comply with the law, including:

Payment providers such as card processors, e-wallets and cryptocurrency gateways to process transactions
Identity and age verification services to confirm you are eligible to hold an account
Fraud prevention and anti-money laundering agencies
Game and software providers whose content is available on our platform
The UK Gambling Commission and other regulatory or law enforcement bodies, where legally required
Professional advisers, such as auditors or legal counsel, bound by confidentiality obligations
Marketing and analytics partners, only where you have consented to such processing

Any third party we work with is required to handle your data securely and only for the purpose it was shared.

International Data Transfers

Some of our service providers may be located outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, adequacy regulations recognised by the UK government, or standard contractual clauses, so your data continues to receive a comparable level of protection.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, analyse traffic and, where you consent, deliver relevant marketing. Cookies fall broadly into these categories:

Strictly necessary cookies, required for the website and account security to function
Performance and analytics cookies, which help us understand how the site is used
Functionality cookies, which remember your settings and preferences
Advertising cookies, used to show relevant offers, subject to your consent

You can manage or withdraw cookie consent at any time through your browser settings or the cookie preference tool on our website. Please note that blocking certain cookies may affect how parts of the site work.

Data Retention

We keep personal data for as long as needed to fulfil the purposes described in this policy and to meet our regulatory obligations. Gambling Commission licence conditions and anti-money laundering legislation typically require player records, including identity documents and transaction history, to be retained for a minimum of five years after an account is closed. Once retention periods expire, your data is securely deleted or anonymised.

How We Protect Your Data

We apply technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure or loss. These include encryption of sensitive data, secure servers, restricted staff access on a need-to-know basis, and regular reviews of our security practices. Card payment data is handled in line with the Payment Card Industry Data Security Standard (PCI DSS).

Your Rights Under UK GDPR

As a UK resident, you have a number of rights regarding your personal data. These include the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data, where this does not conflict with our legal obligations
Restrict or object to certain types of processing
Request a copy of your data in a portable format
Withdraw consent for marketing or optional cookies at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, please contact us at guidance@mrluck-uk-casino.com. We aim to respond within one month, as required by law. If you remain unsatisfied with our response, you can contact the ICO through their official website.

Age Verification and Protection of Minors

MrLuck Casino is strictly for players aged 18 and over. We use robust identity and age verification checks before allowing withdrawals and, in some cases, before a player can deposit or wager. If we discover that an account belongs to someone under 18, it will be closed immediately, any funds returned where appropriate, and the matter reported in line with our regulatory obligations.

Responsible Gambling and Your Data

We use account and behavioural data to help identify signs of harmful gambling and to support the tools we offer, including deposit limits, time-outs, reality checks and self-exclusion through GAMSTOP. Where necessary, we may carry out affordability or source of funds checks, which involve processing additional financial information. If you are concerned about your gambling, support is available through BeGambleAware and Gambling Therapy.

Marketing Communications

We will only send you marketing emails, SMS messages or push notifications if you have opted in. You can unsubscribe at any time using the link provided in our emails, through your account preferences, or by contacting our support team directly. Opting out of marketing will not affect essential service communications, such as account or transaction notifications.

Automated Decision-Making

We may use automated systems to support fraud detection, risk assessment and responsible gambling monitoring. Where an automated decision has a significant effect on you, such as a temporary account restriction, you have the right to request human review and to express your point of view.

Third-Party Links

Our website may contain links to third-party sites, including payment providers, game studios and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their own privacy policies before submitting any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licence conditions. Any material changes will be communicated through the website or by email where appropriate. Continued use of MrLuck Casino after changes take effect means you accept the revised policy.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how your personal data is processed, please get in touch using one of the following methods: